Refund Policy
We want every author to understand our service, payment, cancellation, and refund terms before placing an order.
Overview
Lit Credence provides custom, human-written editorial review and book-listing copy services. Because these services involve time, reviewer assignment, research, reading, writing, and preparation of custom deliverables, refund eligibility depends on the stage of the order.
By purchasing a Lit Credence service, you confirm that you have reviewed the service description, deliverables, estimated delivery timeframe, and this Refund Policy.
When You Are Eligible for a Refund
A full refund may generally be requested if you cancel your order before Lit Credence has begun substantive work on your project.
Once reviewer matching, manuscript review, editorial analysis, writing, or other substantive work has started, the order may no longer qualify for a full refund.
Contact us as soon as possible if you need to cancel an order. We will confirm whether substantive work has already started.
Non-Refundable Stage
Once substantial work has begun, payments may become non-refundable because the service involves dedicated time and resources.
This may include, but is not limited to:
- Reviewer selection or assignment
- Reading or evaluation of the submitted book
- Editorial analysis
- Writing of the editorial review
- Preparation of listing copy or other purchased deliverables
Review Outcome & Refunds
An editorial review is an independent professional assessment. Lit Credence does not guarantee that a review will be positive.
A refund will not normally be provided simply because an author disagrees with the reviewer's opinion, editorial assessment, rating, criticism, or overall verdict.
Purchasing an editorial review means purchasing the professional review service—not a guaranteed positive opinion.
Problems With a Delivered Service
If you believe that a deliverable is materially incomplete or does not correspond to the service purchased, please contact us within 7 days of receiving the deliverable.
We will review the concern and, where appropriate, may offer a reasonable correction or completion of the missing deliverable.
Minor stylistic disagreements or differences in editorial opinion do not automatically constitute grounds for a refund.
Revision Policy
Where a package includes a revision, the revision is intended to address reasonable factual, formatting, or service-related concerns within the scope of the purchased service.
A revision does not mean that the editorial opinion will be changed to produce a more favorable review.
Delayed Delivery
Our stated delivery timeframe is an estimated business-day timeframe and may occasionally be affected by circumstances such as reviewer availability, unusually large submissions, technical issues, holidays, or circumstances outside our reasonable control.
If a significant delay occurs, please contact us so that we can provide an updated status and expected delivery timeframe.
Duplicate or Accidental Payments
If you accidentally submit a duplicate payment, please contact us promptly with the relevant transaction information.
Verified duplicate charges may be eligible for correction or refund.
How to Request a Refund
To request a cancellation or refund, email us at:
We may request additional information to verify the order before making a decision.
Refund Processing
If a refund is approved, it will generally be processed through the original payment method where possible.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
Changes to This Policy
Lit Credence may update this Refund Policy from time to time to reflect changes in our services, payment processes, or applicable requirements.
The latest version will always display the applicable "Last Updated" date.
Contact Us
If you have any questions about cancellations, refunds, or our service terms, please contact us.